A snapshot of the CX market: aligning customer expectations with company strategies. Global and local CX leaders, strategy, ...

Replit CEO Amjad Masad says "functional AI" can already automate much of the economy — we don't need true AGI to see major ...

In an employer's market, CEOs are tightening control over remote work, performance metrics, and AI use. It could work, but ...

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Agentic AI economics is about making smarter decisions, managing risk responsibly and embedding integrity into every system.

AI adoption among businesses of most, if not all kinds, is now a competitive must – yet it’s not a panacea and the human cost can be considerable. This is both in terms of job displacement due to the ...